Return Policy
At Drivar Auto Parts, we stand behind the products we sell and are committed to providing an excellent customer experience. If there is an issue with your order or product, we will do our best to resolve it quickly and fairly.
We offer a 30-day return, refund, or exchange policy on eligible products. Returns must be requested within 30 days of the date the order was received.
General Return Requirements
To be eligible for a return, the following conditions must be met:
- The return must be requested within 30 days of receipt.
- The product must be unused and uninstalled.
- The product must not be damaged due to improper installation, misuse, or modification.
- The product must be returned in its original packaging.
- All accessories, hardware, parts, documents, and instructions must be included.
- An RMA (Return Merchandise Authorization) must be obtained from Drivar Auto Parts before returning the product.
Returns that do not meet these requirements may be refused or may be subject to a partial refund.
Buyer’s Remorse / Change of Mind
Ordered the wrong item, changed your mind, or simply decided you want something different? We understand. Eligible items may be returned within 30 days of receipt.
To request a return, contact us at [email protected] within 30 days of receiving your order. We will provide an RMA and return instructions.
For buyer’s remorse or change-of-mind returns, the customer is responsible for return shipping costs. The refund will be issued for the purchase price of the returned product and will exclude the original shipping and handling charges.
Buyer’s Remorse Return Checklist
- Original product packaging
- Drivar Auto Parts RMA form
- All accessories and hardware
- All documents and instructions
- Product must be unused and uninstalled
Wrong, Damaged, Defective, or Incomplete Items
We work hard to make sure every order is shipped correctly and arrives in good condition. If we sent you the wrong item, or your item arrives damaged, defective, or incomplete, please contact us within 48 hours of delivery so we can document the issue and determine the best resolution.
Depending on the situation, we may require photos or other information to help document the issue. In most cases, an RMA will be issued and we will provide instructions for returning the item.
When the issue is determined to be the result of an error on our part, such as shipping the incorrect item or an item arriving damaged, Drivar Auto Parts will provide a prepaid return shipping label.
Replacement Options
Option 1: Advanced Replacement
If you need the replacement item as quickly as possible, we may offer an advanced replacement. Under this option, a new order for the replacement item will be processed and charged to your original payment method.
Once we receive and process the returned item, we will issue the applicable credit for the original returned item.
Advanced Replacement Requirements:
- Original product packaging
- Drivar Auto Parts RMA form
- All accessories and hardware
- All documents and instructions
- A new replacement order will be charged to your preferred payment method
Option 2: Standard Replacement
If you do not need the replacement immediately, we may process a standard replacement. Under this option, you will return the original item first. Once the returned item has been received and inspected, the replacement item will be shipped.
No additional charge will be made for the replacement under this option.
Standard Replacement Requirements:
- Original product packaging
- Drivar Auto Parts RMA form
- All accessories and hardware
- All documents and instructions
- The replacement will be processed after the returned item is received and inspected
Non-Returnable Products
Due to the nature of these products, we do not accept returns for the following items:
- Car computers / electronic control modules
- Chemicals
- Performance tuners
- Vehicle programmers
If one of these products is determined to be defective, we will work with you to provide an exchange for the exact same item, subject to the manufacturer’s warranty and applicable warranty terms. These products are not eligible for new-item returns or refunds due to buyer’s remorse or change of mind.
Manufacturer Warranties
Drivar Auto Parts will support the manufacturer’s warranty for eligible products during the warranty period provided by the manufacturer. Warranty coverage, requirements, and remedies may vary by manufacturer and product.
In some cases, warranty claims may need to be handled directly through the manufacturer. We will assist customers with the warranty process when applicable.
How to Start a Return
To start a return or report an issue with your order, please contact us at [email protected].
Please include your order number and a brief description of the reason for the return. For damaged, defective, incorrect, or incomplete orders, please contact us within 48 hours of delivery.
Do not ship a return without first receiving an RMA from Drivar Auto Parts. Unauthorized returns may experience delays in processing.
Return Processing
Once your return is received, the item may be inspected to verify that it meets the applicable return requirements. Refunds or replacements will be processed after the returned product has been received and reviewed.
We reserve the right to refuse returns that do not comply with the requirements outlined in this policy.
Contact Us
If you have questions regarding a return, exchange, warranty, or defective product, please contact our customer support team:
Email: [email protected]