Drivar Auto Parts stands behind every item we sell. Occasionally, there may be an issue with your item or your order and we will do our best to ensure you are 100% satisfied. We offer a 30-day exchange or refund policy on all orders. Within 30 days of receipt of your order, you may request a return for either an exchange or a refund. All product returns must be in the original packaging, have not been used, installed, or damaged due to improper installation. All parts, hardware, documents, and instructions must be included in the returns. Drivar Auto Parts will also support the manufacture’s warranty for all items during the warranty period offered by the manufacturer.
Note: We do not accept returns for Car Computers, chemicals, Performance tuners, or Vehicle Programmers. If the product is defective we will exchange the unit for the exact item. No new returns on these products.
Buyer’s Remorse
Purchased the wrong item? Decided you wanted something else? Don’t worry, Drivar Auto Parts wants you to be 100% satisfied. Send us an email support@drivarautoparts.com within 30 days of receipt and we will issue you an RMA (Return Merchandise Authorization) form to send it back. Drivar Auto Parts will refund you for 100% of the purchase price excluding any shipping and handling charges. Customers will be responsible for shipping returns. All product returns must be in the original packaging, have not been used, installed, or damaged due to improper installation. All parts, hardware, documents, and instructions must be included in the returns.
Checklist:
- Original packaging
- Drivar Auto Parts RMA (return merchandise authorization) form
- All accessories & hardware
- Any documents and instructions
Did we mess up? Is your item wrong or damaged?
Drivar Auto Parts works really hard to earn your business by offering the largest selection and crazy fast shipping. Sometimes things go wrong, if we ship an incorrect item or the item you receive is damaged or incomplete we will do everything we can to get you the right part in your hands as quickly as possible. Send us an email within 48 hours of receipt so we can document your issue and help to resolve it. In most cases, we will issue you an RMA (return merchandise authorization) that will be used for your return. Drivar Auto Parts will provide you with a pre-paid shipping label to send the item back. We offer two different types of exchanges. Option one; Advanced replacement, get the correct item right away. In order to process this type of exchange, we will process the return and a new order. In order to ship out the correct item, we will need to charge you initially and issue the credit once we have received your returned item. Option two; Replacement, in this method we will ship out the replacement item once we have received (and inspected) the returned item. This method will not result in an additional charge to you. All product returns must be in the original packaging, include Drivar Auto Parts RMA form, have not been used, installed, or damaged due to improper installation. All parts, hardware, documents, and instructions must be included in the returns.
Option One (Advanced Replacement):
- Original packaging
- Drivar Auto Parts RMA (return merchandise authorization) form
- All accessories & hardware
- Any documents and instructions
- The new order will result in a charge to your preferred payment method
Option Two (Replacement):
- Original packaging
- Drivar Auto Parts RMA (return merchandise authorization) form
- All accessories & hardware
- Any documents and instructions
- A new order will be processed once the returned items have been received