FAQ

The best way to confirm fitment is to verify the year, make, model, engine, and other vehicle specifications listed on the product page. We also recommend comparing the part number and product specifications with your vehicle before placing your order.

If you are unsure whether a part will fit your vehicle, contact us before ordering. Please provide your vehicle’s year, make, model, engine, and VIN when available. Our team will do our best to help you find the correct part.

Absolutely. We encourage customers to contact us before ordering if they are unsure about fitment. Please provide as much vehicle information as possible, including the year, make, model, engine, trim, and VIN when available.

Providing accurate vehicle information helps us determine the correct application and reduce the possibility of ordering the wrong part.

We offer a wide selection of quality aftermarket automotive parts from various established manufacturers and brands. The manufacturer and brand are identified on each individual product listing.

Please review the product description and specifications for the exact part you are considering.

Most of our products are new aftermarket parts. However, product condition can vary depending on the specific item.

Please review the individual product listing for the exact condition, manufacturer, and product specifications before placing your order.

Yes. Our catalog includes a wide variety of automotive products for cars, trucks, SUVs, RVs, and other applications. We also offer performance products, accessories, replacement parts, and much more.

Product availability and fitment vary by item.

We process orders as quickly as possible, so there may be a limited window in which an order can be changed or canceled.

If you need to make a change or cancel your order, contact us as soon as possible at [email protected]. We will do our best to accommodate your request before the order is processed or shipped.

Please contact us immediately if you need to change your shipping address. Once an order has been processed or shipped, we may not be able to make changes to the delivery address.

For your protection, we cannot guarantee that an address change can be completed after an order has been submitted.

We work to process orders as quickly as possible. Processing and shipping times can vary depending on product availability, manufacturer fulfillment, weekends, holidays, shipping method, and the destination.

The estimated delivery date shown during checkout or in your shipping confirmation is the best available estimate for your order.

Once your order has shipped, tracking information will be sent to the email address associated with your order.

Please keep in mind that it can take some time for the carrier’s tracking system to update after a tracking number has been created.

Occasionally, a carrier may take some time to scan a package after it leaves the shipping facility. Because of this, tracking information may not update immediately.

If your tracking information has not updated after a reasonable amount of time, contact us and we will be happy to investigate the shipment.

Yes. Orders containing multiple products may arrive in separate packages or shipments. Items can be shipped separately depending on product availability, fulfillment location, size, weight, or shipping method.

You may receive more than one tracking number for the same order.

If your package or product arrives damaged, please contact us within 48 hours of delivery.

Please take clear photographs of the shipping box, packaging, shipping label, and damaged product and send them to [email protected]. We will review the information and work with you to determine the appropriate resolution.

If you receive an incorrect item, please contact us within 48 hours of delivery. Do not install or use the item.

Once we verify the issue, we will provide return instructions and, when applicable, a prepaid return shipping label so we can work on getting the correct product to you.

We offer a 30-day return, refund, or exchange policy on eligible products. The return period begins when your order is received.

Products must generally be unused, uninstalled, undamaged, and returned with the original packaging, accessories, hardware, documents, and instructions.

Certain products are excluded from our standard return policy. Please review our complete Return Policy for all requirements and exclusions.

To start a return, contact us at [email protected] with your order number and the reason for the return.

If your return is eligible, we will provide an RMA (Return Merchandise Authorization) and instructions for returning the product.

Please do not send a return without first receiving an RMA from Drivar Auto Parts.

For buyer’s remorse, change-of-mind, incorrect purchases, or other customer-requested returns, the customer is responsible for return shipping costs.

If we shipped the wrong item or the product arrived damaged or defective, Drivar Auto Parts will provide a prepaid return shipping label when applicable.

Generally, no. Products must be unused and uninstalled to qualify for a standard return. Installing a product may make it ineligible for return.

If you believe a product is defective, please contact us before removing, modifying, or performing additional work on the product so we can determine the appropriate warranty or replacement process.

Yes. Due to the nature of certain products, we do not accept standard returns for car computers, chemicals, performance tuners, or vehicle programmers.

If one of these products is determined to be defective, we will work with you on an exchange for the exact same item, subject to the applicable manufacturer’s warranty and warranty requirements.

Warranty coverage varies by manufacturer and product. When a manufacturer provides a warranty, Drivar Auto Parts will support the warranty process during the applicable warranty period, subject to the manufacturer’s terms and conditions.

Warranty coverage and requirements may vary, so please contact us if you have questions about a specific product.

If you believe your product is defective, contact us before attempting repairs, modifications, or additional installation work.

Depending on the product and situation, we may request photographs, diagnostic information, installation information, or other documentation. We will review the situation and determine whether the issue should be handled as a return, replacement, or manufacturer’s warranty claim.

Unless specifically stated otherwise by the manufacturer, product warranties generally cover the product itself and do not cover labor, installation, towing, rental vehicles, diagnostic fees, or other incidental expenses.

Drivar Auto Parts is an online auto parts retailer and does not provide installation services for the products we sell.

We recommend having automotive parts installed by a qualified professional when appropriate.

For fitment questions, please provide as much of the following information as possible:

• Year
• Make
• Model
• Engine size
• Trim level
• VIN, when available
• Original or replacement part number, when available

Providing accurate vehicle information helps us identify the correct application and reduce the possibility of ordering the wrong part.

You can contact our customer service team at [email protected]

When contacting us about an order, please include your order number and a brief description of the issue so we can assist you as quickly as possible.